We foster environment where employees can learn and grow. We invest in your development by providing rich experiences
At SupplyPoint, the possibilities begin with our greatest resource - our people. We are seeking individuals whose values align with ours - results-oriented, unquestionable integrity and professionalism, a passion for creating customer value, belief in a strong global community, and respect for cultural and individual diversity.
Manager - Customer Service & Technical Support
Manager - Customer Service & Technical Support

You will be responsible for

This position is responsible for all aspects of operations for the SupplyPoint Americas Customer Service and Technical Support Teams including resources, meeting all agreed upon metrics and financial budgets. Direct and administer all aspects of customer operational and service related/ day to day issues. Provide the necessary leadership and direction to ensure high levels of performance within the Customer Service and Technical Support teams.

Qualifications:

• Bachelor’s degree or work experience equivalent required.
• Minimum of 5 years managing Customer Service.
• Technical product help desk support experience required.
• Ability to provide strategic focus on the ever-changing needs of the business and customers.
• Strong oral and written communication skills.
• Demonstrated leadership competencies such as mentoring, problem resolution, and business knowledge required.

You will need

Responsibilities

• Develop the strategic direction of the Customer Service and Technical Support functions, supportive processes and policies, while ensuring alignment with overarching organizational strategic objectives. Provide support and direction to team members for the implementation of these plans. Effectively communicate this vision to key stakeholders throughout the organization. Develop and monitor KPIs and related processes to ensure they are maintained.
• Develop strong working relationships with key cross-functional stakeholders, including Business Development/Sales team and Operations, proactively eliciting feedback on department performance and metrics to drive a best-in-class customer experience. Foster and maintain strong relationships with customers and support regular communications and meetings.
• Define the professional development plan for the Customer Service and Technical Support teams by establishing training and skillset requirements as they relate to strategic objectives. Lead resource deployment efforts and ensure optimal workload and capacity levels are maintained, considering changing business and market driven requirements. Provide daily feedback, training and coaching. Encourage and promote a high-quality work environment to drive employee engagement and motivation.
• Develop and implement new processes and methods of customer/technical support service to enhance the customer experience including eService, phone, email, chat, etc.
• Develop and implement standards to resolve customer complaints and be involved in the escalation process as needed to ensure total customer satisfaction.
• Develop monthly scorecard and metrics to drive performance in alignment with strategic objectives.

You may apply for this position online by selecting the Apply now button. SupplyPoint provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SupplyPoint complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Application process

Apply via our website here

Benefits package

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Service Technician II (China)
Service Technician II (China)

You will be responsible for

This is an excellent opportunity to join the Service and Support Team of a world class inventory management systems manufacturer. Due to continued growth, we are now looking to add to their field based Service and Support Team within China, and are recruiting for a Service Technician. Working as part of a growing team within a mid-sized organisation, responsible for a wide customer base. Supporting installation projects of varying scale; from single systems to site wide solutions. You will assist the Country Manager and Sales Representatives by fulfilling the role of Project Engineer when required.

The Role:

•    Receiving customer queries, investigating problems and delivering solutions on a timely basis for hardware and software.
•    Industry vending machine installation and configuration at customer site.
•    Maintenance of Asset Management System, and incident logging on Ticket Management System following recorded issues through to resolution.
•    Liaising with customers to establish their system requirements and providing practical solutions.
•    Utilising independent and creative problem solving skills to assist in technical troubleshooting and analysis. 
•    Conducting technical based training sessions.

 

You will need

•    BE in Mechanical, Instrumentation, Electronics
•    Knowledge of SQL Server – desired but not essential.
•    Confident user of Desktop and Web based systems.
•    A team player who works with others to resolve customer problems.
•    Min experience of three years in the area of computer hardware, software and networking fault identification and rectification
•    Should have knowledge about vending machine
 

Other Requirements:

•    Willing to travel in China and countries and regions around China
•    Should have a valid passport and driving license
•    Good English oral and written skills required
 

Application process

Please submit your CV

Benefits package

Apply For Position
Service Technician I (China)
Service Technician I (China)

You will be responsible for

This is an excellent opportunity to join the Service and Support Team of a world class inventory management systems manufacturer. Due to continued growth, we are now looking to add to their field based Service and Support Team within China, and are recruiting for a Service Technician. Working as part of a growing team within a mid-sized organisation, responsible for a wide customer base. Supporting installation projects of varying scale; from single systems to site wide solutions. You will assist the Country Manager and Sales Representatives by fulfilling the role of Project Engineer when required.

The Role:

•    Industry vending machine pre-assembly and test in work shop.
•    Industry vending machine installation and configuration at customer site
•    Utilising independent and creative problem solving skills to assist in technical troubleshooting and analysis. 
•    Conducting technical based training sessions.

 

You will need

•    Confident user of Desktop and Web based systems.
•    A team player who works with others to resolve customer problems.
•    Knowledge of MS SQL Server – desired but not essential.
•    Good to have knowledge about industry vending machine.
•    College or higher in Mechanical, Instrumentation, Electronics

Other requirements:

•    Good to have a valid driving license
•    Good English written skills required

Application process

Please submit your CV

Benefits package

Apply For Position
Germany Sales Representative
Germany Sales Representative

You will be responsible for

The Sales Representative is responsible for aiding the growth of existing distribution and direct customer relationships together with identifying and developing new distribution and direct customer opportunities for the SupplyPoint product range. Sales & marketing activities are to be primarily focused within Germany. 

The Sales Representative should live within 100 kms of the German Office which is situated near Nuremberg.

  • Responsible for generating new sales by prospecting and qualifying customers through appointments, trade shows, presentations, leads and proactive outbound calls 
  • Create revenue opportunities which includes maintaining existing accounts, up-selling, supporting mature accounts and developing new business 
  • Display and demonstrate product offerings using sample products (trade shows, customer presentations, webcasts etc.) 
  • Track and communicate leads for future business opportunities 
  • Fulfil revenue targets through proactive account and opportunity development for existing product ranges 
  • Support SupplyPoint Technical Team for after-sales activities and, when requested, support Sales Team for large and/or complex sales opportunities. 

You will need

  • High education, ideally Engineering or Economic Bachelor’s Degree 
  • Basic understanding of Electonics and Mechanics 
  • Minumum of 5 years of experience in B2B sales and marketing of capital equipment 
  • Strong English oral and written communication skills 
  • Strong understanding of the sales opportunity development process 
  • Experience with CRM software (ideally Salesforce) 
  • Demonstrate initiative, ability to work independently, prioritize and complete a variety of sales activities 
  • Custumer focused and result oriented 
  • Willingness to travel extensively throughout Germany 
  • Willingness to engage in other non-sales activities as the business requirements dictate 
  • Major soft skills required: problem solving, conflitct management, planning and time management

Application process

Benefits package

Apply For Position