Support

With over 40 years’ experience, the SupplyPoint service team are on hand to aid with your Software & Hardware concerns.

We offer four levels of support packages:

Full maintenance, PTU, Phone and PAYG (Pay As You Go)

With Support offices based in all our regional sales offices, we have the right people on hand to assist with your needs.

Our support office hours globally are:

United Kingdom: (Mon- Fri) 7:30am – 5:30pm

United States: (Mon – Fri) 8am – 6:30pm (Eastern)

India: (Mon - Sat) 9am – 6:30pm

China: (Mon – Fri) 9am – 5pm

Italy: (Mon – Fri) 9am - 6pm

Germany: (Mon – Fri) 8am – 5pm

Should you require our Service team’s help; please remember to provide them with as much information as possible regarding your query, this includes site name, log files, a detailed description of the problem.

Training
FAQs
Support Team
Product Data Sheets

SupplyPoint Basic Administrator

A general overview of our software and hardware solutions

Learn about:
•   Functionality of our software
•   Frame types/specifications
•   The Reporting Suite
•   EDI/Purchase Orders

SupplyPoint Level 1 Software - A more in depth course

Scheduled for 3 days, the Level 1 software training will allow you to learn about:

•   Frame types/specs to a component level
•   The control PC setup
•   System configuration within the database
•   Functionality of our software

SupplyPoint Level 2 Software/Hardware - Advanced Learning Course

A week-long course ideal for learning the full scope of our software/hardware capabilities.

Learn about:
•   Everything covered in Admin & Level 1 courses
•   Equipment Specifications
•   Installation and Setup
•   SupplyPoint Components
•   Machine Setup
•   Parameters
•   The Item Plan
•   The User Interface
•   Reporting
•   EDI Ordering
•   Troubleshooting

The PC has shut down for no reason. When the system re-boots there is a message reading, “Previous fan failure.”

CAUSE:

The CPU fan has stopped working.

ACTION:

Replace the CPU fan and heat sink.

The PC will not boot. A blue screen appears reading “Inaccessible boot device.” The IDE controller and hard drive are ok.

CAUSE:

Something has corrupted the hard drive boot sector.

ACTION:

Run CHKDSK on the affected drive.

I'm having issues with my PC

CAUSE:

1. The CPU fan has stopped working.

2. Either the IDE controller on the PC motherboard or the hard drive has failed.

3. Something has corrupted the hard drive boot sector.

ACTION:

For cause 1. Replace the CPU fan and heat sink.

For cause 2. Run IDE diagnostics to determine whether the HD has failed. The PC will not boot. A blue screen appears reading “Inaccessible boot device.” The IDE controller and hard drive are ok.

For cause 3. Run CHKDSK on the affected drive.

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Support Team

United Kingdom

UK Support

Our UK Support team are on hand Monday - Friday to answer any queries you may have regarding your hardware or software. Call: +44 (0) 116 216 0431

Contact UK Support >

United States

US Support

Our US support team are on hand Monday - Friday, 8am – 8pm (Eastern) to answer any queries you may have regarding your hardware or software. Call: +1 919-466-0037 ext1

Germany

Germany Support

Our German support team are on hand Monday - Friday, 8am – 5pm to answer any technical queries you may have regarding your hardware or software.

Contact Germany Support >

Italy

Italy Support

Our Italian support team are available Monday to Friday from 9am - 6pm to answer any technical queries regarding your hardware or software

Contact Italy Support >

China/Australia

China Support

Our China support team are on hand Monday - Friday, 9am – 5pm to answer any technical queries you may have regarding your hardware or software.

Contact China Support >

India

India Support

Our India support team are on hand Monday - Saturday, 9am – 6:30pm to answer any technical queries you may have regarding your hardware or software. Call: +91 (98) 6082 8155

Contact India Support >